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Transfer Funds Not arriving, please use other payment method than WISE

Symbiosis PDX

Posted on March 14, 2022

Hello All For Climate,

These two transfers are held up for weeks now:
https://opencollective.com/symbiosis-pdx/expenses/65360
https://opencollective.com/symbiosis-pdx/expenses/65363

Ted, the person that needs the reimbursement, also contacted us and asked us to ask opencollective and our fiscal host to stop using WISE transfers due to their low reputation and the many complaints against them, including ones that he has had personally.

This ticket is to ask you to resolve the issue with the payment, so that our volunteers can get reimbursed and also to ask you to not use WISE transfers for transfers any more and use an alternate payout method for transfers.

Thank you,
Symbiosis PDX

Leen Schelfhout

Posted on March 14, 2022

Dear Symbiosis

I will try to make a regular bank transfer.
For now, I have never run into any issues with Wise for payments to the US. 
I have been out for a while, I have just topped up our Wise balance today. The payments were planned for tomorrow.

But I will try with a regular bank transfer instead, see where that brings us.

kind regards
Leen

Symbiosis PDX

Posted on March 14, 2022

Can you also confirm that you wont use Wise transfers in the future?

https://www.consumeraffairs.com/finance/transferwise.html
is a good resource where you can read about the many many complaints people have had with that company.

Leen Schelfhout

Posted on March 14, 2022

You will have to provide me with other payment options I'm afraid

I have just tried with a regular wire transfer, it didn't work.

Is PayPal an option?


Symbiosis PDX

Posted on March 14, 2022

I can ask Ted to use paypal for the payment but in the meantime and for future situations like this, can you provide more details on the reason for why it failed?


Symbiosis PDX

Posted on March 16, 2022

Also, Leen I want to thank you for being our fiscal sponsor and taking care of these messes in the past and present. I have talked to Ted and he is setting up a paypal as we speak. I am still curious what the issue is with the transfer but I think in the future we will instruct all our volunteers to use paypal instead.

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