OpenIDM Standard Support
We offer professional technical support for our products:
- Maintenance mode: 8x5 (Monday to Friday, 8 hours per day)
- Reaction time: Within 1 business day
- Email: [email protected]
Our standard support covers general inquiries, troubleshooting, assistance with installation, configuration, and usage of our products. We strive to resolve reported issues promptly and provide guidance according to best practices.
If your organization requires enhanced support services - such as 24/7 coverage, faster response times, dedicated support contacts, priority bug fixes, or custom solution consulting - please contact our approved vendors for extended technical support options tailored to your needs.