Conversations

Let’s get the discussion going! This is a space for the community to converse, ask questions, say thank you, and get things done together.

Bank Transfer pending for a long long time

Published on May 10, 2021 by Hendrik Lehmbruch

Two questions. 1. How long does it take till a bank transfer is booked and shown on a collective page. I made a contribution more than a week ago and it is not shown on my personal side nor on the collective page! So what is gone wrong, it...

Waiting for expense to be processed/paid

Published on April 22, 2021 by Alexander Todorov

It looks like https://opencollective.com/kiwitcms/expenses/38559 is taking longer than usual to be processed. From what I can see previous expenses have been processed in unde...

Awaiting approval

Published on March 5, 2021 by Randy

Hello, I decided to change fiscal hosts from the US-based Open Source Collective and have applied to this one on the 26th of February, but have not received any updates since, the project is:...

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Paypal as payment method

Published on March 1, 2021 by Johannes Konings

Hi, is it possible to provide PayPal additional to credit card and bank transfer as payment method? Thanks and best regards Johannes

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Github sponsors / stripe setup

Published on November 25, 2020 by Kordian Bruck

Hey, I'm trying to follow the docs at https://docs.opencollective.com/help/collectives/github-sponsors to set...

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What is the fee? 5% or 10% ?

Published on November 18, 2020 by exstral

At the top of your page it says that your fee is 5%, but in the about section, it says there is a 10% administration fee + credit card fees. Which one is correct?

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Expence paying

Published on November 17, 2020 by Yan Horobtsov

Hi, how long it takes to pay the expense? While on the FAQ it's written monthly, I'm waiting for 12 days. Thanks before!

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Application approval

Published on November 11, 2020 by TheMoA59

Hi, How long would it take for the approbation of the project? Are there any issue? Best Regards

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Application approval

Published on November 8, 2020 by Thanassis Zografos

HI, how long does it take for an application to be approved ? Is there a way to communicate and push forward with this process ?

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How long do bank transfers take to confirm?

Published on October 22, 2020 by Jstsmthrgk

Hello, I would like to ask how often incoming bank transfers are checked and confirmed. A SEPA bank transfer only takes a maximum of 24 hours and one I made last Saturday is still not confirmed. I don't want to complain about this, as this...

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About non EUR currency support

Published on September 30, 2020 by Alexander Todorov

Hello folks, when entering bank details I can see that the system supports choosing different currencies. In particular I can choose Bulgarian lev - BGN. My collective uses only EUR but does this mean contributors would be able to submit ex...

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Missing template for invoices

Published on March 29, 2020 by Alexander Todorov

The US Fiscal Host has the following snippet in their expense policy Make invoices out to: Collective name, Open Source Collective 501c(6), EIN: 82-2037583, 340 S LEMON AVE #3717, Walnut CA 91789 USA

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About VAT

Published on February 19, 2020 by Xavier Damman

Open Collective Europe is a very generic fiscal host for the eurozone. Given the wide variety of communities and their various locations in Europe, we can only offer very generic support to all collectives. As such, each collective is co...

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