SureVoIP is a carrier-grade VoIP provider and delivers its service over the firm’s own wholly owned and managed systems. The company, which offers the reassurance of a UK-based technical support team available via phone, email or webchat, is regulated by Ofcom and holds its own Ofcom number ranges.
SureVoIP runs its own multi-protocol label switching (MPLS) enabled network and SS7 network which are designed for voice-over internet protocol (VoIP). It does this to allow the company to be independent of any one supplier, for quality and control. This network is spread across two sites for redundancy and high availability, and within these sites there is also redundancy and high availability. One site is in London Docklands (Telehouse East) and the other is in Edinburgh (Pulsant South Gyle) - https://www.surevoip.co.uk/about/our-network
In June 2016, SureVoIP won the Internet Telephony Service Provider Association’s (ITSPA) UK-wide award for Best Business ITSP (Medium Enterprise). The company was also a finalist in the Best Business ITSP (Corporate) and Best VoIP Infrastructure categories. In October, the company was nominated for the Best Enterprise Cloud Solution and the Best Hosted Platform honours as part of the Comms National Awards 2016.
In May 2017, SureVoIP was a finalist for the Best Business ITSP (Corporate) and Best Business ITSP (Small Enterprise) honours at the ITSPA Awards. SureVoIP also holds the ITSPA Quality Mark.