We process payouts once a week after they have been approved by the admin of the Collective. We make payments via PayPal and Bank Transfer (using Wise), and can only make payouts to countries served by these payment processors. The data you submit in the expense form is sufficient for the payout process.

Please bear in mind that your request must contain a valid fiscal document, such as a receipt for a reimbursement or an invoice.
Here are the details of what a reimbursement or invoice needs to contain in order for us to process it for payment.

If you would like a refund, email oce@opencollective.com with the # of the transaction, the collective you made the donation to, the date and the amount of the transaction.